Zoom BikeShare

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How it Works

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We love bikes and showing people our beautiful area!

Zoom BikeShare is a new program provided through Zoom Leisure Bikes, a locally owned and operated bike business in Niagara on the Lake. We have been providing high quality Rentals, Tours and Repairs to Niagara for more than 20 years. When first starting out 20 years ago it was actually as the earliest form of Bike share. Zoom provided bikes to local hotels and they could leave their bikes at other hotels. Zoom BikeShare will build on this relationship and expand to new locations to provide even more cycling options for leisure, commuting and exercise!

We are excited to be able to offer our community monthly membership, as well as being in development of a student plan with our local school. We hope to help enhance and build on the transportation options within our area.

Our Zoom Team works hard to keep our fleet in the best shape so you can enjoy a carefree ride on our bikes. We offer phone service from 8am-8pm daily and have roadside assistance if you have a mechanical issue. Our bike share system is App based, and not reliant on a “docking” station, a new development in bike share. Our bikes and App are smart!

2017 will a pilot year and we hope to expand our network exponentially over the next few years.

We look forward to helping everyone See Niagara by Bike!


The Basics

+- What is Zoom BikeShare?

Zoom BikeShare is a network of bikes, available for rent to explore our beautiful region. Zoom BikeShare is used by locals and visitors. It allows people to see the area and appreciate it in a way that cars and buses don’t allow. It provides freedom to use the bikes whenever you want and return them to any Zoom BikeShare station you want.

Zoom BikeShare stations are located at area hotels, on bike paths and at other popular areas in Niagara-on-the-Lake and Niagara Falls. The bikes can be rented and returned to any of our designated stations, allowing you to create your own experience. For instance – if you’re a visitor to Niagara, you might choose to rent your bike from a Niagara Falls station, ride to Niagara-on-the-Lake along the Niagara Parkway. If you’re a local resident, you might take a bike out for a morning ride each day for some exercise and fun!

+- How does it work?

Zoom BikeShare fully functions through a specialized app.

Just download the Zoom BikeShare app, Movatic, to your mobile phone. Register by creating an account from within the app. Choose your plan. Search for an available bike from the Zoom BikeShare stations, bikes that have a solid blue circle are within range for unlocking. Pick a bike and unlock with the app. The lock, mounted by the back tire, will open. Remove the cable from the open lock. You’re ready to ride!

Want to stop for some sight-seeing or grab a bite to eat and take a break without ending your rental? Choose the bike from your Current Rentals list. Select the Lock/Unlock option on the app screen. To lock the bike, double tap the power button located on the side of the lock near the rear tire. To end your break, just unlock using the app. Keep on riding! *Note: billing continues during breaks.

Return your bike to any Zoom BikeShare station in order to end your rental. Select the bike you would like to return from your Current Rentals list in the app. Select ‘end rental.’ To lock the bike secure the cable loop in the bike lock near the rear tire. Double tap the power button located on the lock and the lock will close. Follow the prompts and select the chosen station location for return. Your rental will end and the bike will become available for others to use. (Note: The bike is not considered returned unless it is at a Zoom BikeShare station. If you choose to end a rental away from a designated station, pick up charges will apply.)

+- Who can use Zoom BikeShare? Is there a minimum age?

Both visitors to Niagara and local residents can rent from Zoom BikeShare. Minimum user age is 16. Riders under 18 years of age must have parental permission.

+- Are helmets required?

Ontario Legislation does not require helmets for riders over the age of 18. Riders aged 16 and 17 must wear a helmet by law. We recommend you bring your own helmet, follow all the rules of the road and behave in a safe and courteous manner. Zoom BikeShare does not provide helmets at our BikeShare stations. Our full service bike rental and tour operation, Zoom Leisure Bikes offers helmet rentals and sales from its main store located at 431 Mississauga Street, Niagara-on-the-Lake.

+- What if I need a different kind of bike?

Zoom BikeShare bikes are one size and fit riders who average 5’2 to 6’+ in height. If our BikeShare bikes are not suitable for you, our full-service bike rental and tour operation, Zoom Leisure Bikes offers a wide range of bikes at our store at 431 Mississauga Street, Niagara-on-the-Lake. Bikes can be picked up at the store or a delivery can be arranged. Please visit our website at zoomleisure.com for more info or call 905-468-2366.

+- Is Zoom BikeShare safe?

Yes! We have several professional mechanics that check all of our bikes regularly. Our bikes are comfortable, easy-boarding, sturdy, and are tracked individually. The internal 7-speed gearing makes it comfortable to ride. Our bikes are equipped with kickstands, bells, and reflectors, theft proof hardware, and best of all the tires are puncture proof!

Niagara is a haven to cyclists, and the region continues improving cycling infrastructure to make it safe for everyone to enjoy. Both downtown and rural Niagara-on-the-Lake have become cycling hotspots in Niagara. The Niagara River Recreation Trail/Nature Trail and the Greater Niagara Circle Route feature designated bike paths that are separate from vehicle traffic, and each year infrastructure enhancements continue to make our community more bike-friendly. Zoom BikeShare and Zoom Leisure are proud to assist local governments in improving bike infrastructure and bike safety by providing anonymous data on bike usage.

Partnering with Zoom Bikeshare

+- How did you choose your station locations?

Many different criteria went into choosing our current Zoom BikeShare station locations. Our sister company, Zoom Leisure Bikes has ongoing partnerships with many of our current BikeShare station locations that enabled a smooth transition to a sharing system. When choosing locations for our stations, we consider many factors including geographic location in relation to other stations, local destination activities, parking, access to other forms of transportation like shuttles and buses, and access to bike infrastructure.

Zoom BikeShare is proud to partner with the following destinations in Niagara-on-the-Lake and Niagara Falls:

Jackson Triggs Winery at 2145 Niagara Stone Road, Niagara-on-the-Lake

Smuggler’s Cove at 16052 Niagara Parkway, Niagara-on-the-Lake

Whirlpool Aerocar at 3850 Niagara River Parkway, Niagara Falls

Charles Hotel - 209 Queen Street, Niagara-on-the-Lake

Shaw Club Hotel - 92 Picton Street, Niagara-on-the-Lake

Harbour House - 85 Melville Street, Niagara-on-the-Lake

Best Western Colonel Butler – 278 Mary Street, Niagara-on-the-Lake

Oban Inn – 160 Front Street, Niagara-on-the-Lake

Fort George – 51 Queen’s Parade, Niagara-on-the-Lake

Sterling Inn and Spa – 5195 Magdalen Street, Niagara Falls

+- I would like Zoom BikeShare bikes at my property. How can I join the Zoom BikeShare network?

We would love to hear from you. 2017 is a pilot year for Zoom BikeShare. We are planning to expand our network of station locations throughout the Niagara Region in the coming years. We are taking inquiries and growing in 2018! Please contact us at info@zoombikeshare.com or call 905-468-3401.

Costs & Billings

+- What is the cost to use a bike?

When you download the Zoom BikeShare app on your phone you will be asked to choose a billing plan.

Our Hourly Plan is great for visitors. The cost is $12.00 for the first hour and $4.00 every hour after that. For example a six hour rental would cost $12.00 (1st hour) + $20 (5 additional hours x $4.00 per hour) = $32 including HST for 6 hours of rental.

Our Monthly Plan is perfect for long term rentals or monthly users. You pay $20.00 per month, when you use the bike you will only be charged $4.00 per hour. The $12.00 first hour charge does not apply on this billing plan. HST is included in all rates

+- I don’t have a credit card. Can I still rent?

Use of a credit card provides a security function in the rental process, so at this time a credit card is required for all rentals. All major credit cards are accepted. Alternately you can rent a bike at Zoom Leisure at 431 Mississauga Street, Niagara-on-the-Lake and pay with debit or cash.

+- What is the replacement cost of a lost or stolen bike while in my possession?

The replacement cost of a Zoom BikeShare bike is $1,400 CDN. When you properly lock up your bike at a Zoom BikeShare station and end your rental, the bike is no longer your responsibility. If your bike is stolen you are required to file a police report and contact Zoom BikeShare as soon as possible by calling 905-468-3401.

+- Does my Zoom BikeShare plan automatically renew?

Monthly Zoom BikeShare plans will automatically renew on the 1st of every month. If you do not want your plan to auto renew you can turn this setting off in your plan settings from within the app.

+- Can I change or cancel my Zoom BikeShare plan?

Yes! You can adjust your plan from within the app under ‘Plans’. You can cancel or change your plan at any time.

+- Can I get a receipt?

At the end of each rental, a receipt will automatically be emailed to the email address associated with your Zoom BikeShare account. Additionally, you can view your rental history in the app menu in the top left hand corner of the screen.

+- What happens if I don’t return the bike a Zoom BikeShare station?

In order to trigger a successful ‘end’ of your bike rental and end billing time, the bike must be returned to a designated Zoom BikeShare station. The bike can be locked within a 20 ft. radius of the bike rack and still be successfully returned. Bikes left outside of a designated station area will be subject to an extra charge of $20 per bike within the town borders of Niagara-on-the-Lake and $30 per bike charge within the city limits of Niagara Falls. Bikes left outside of these areas will result in a $100 per bike pick-up charge. Until the bike is picked up from the location and returned to a Zoom station it is the responsibility of the renter.

+- Can I take out more than one bike at a time?

Yes! One person can rent up to 8 bikes at a time on the same account under the Hourly billing plan.

+- What do I do if the bike needs repair?

If you discover an issue with a bike, please report the problem through your app menu by using the Report a Problem link. Alternatively, please call customer service at 905-468-3401 or email us at info@zoombikeshare.com.

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